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Frequently Asked Questions

What is your shipping Policy?

All print orders are shipped through my fulfillment partner via the least expensive route, either with FedEx, USPS, or UPS. Products typically ship within 1 to 7 business days depending upon delivery location and order size and are shipped internationally. You will receive a tracking number via email once your order has shipped. For Original works I ship via FedEx in containers designed for shipping works of art, cared for with the utmost attention to detail and packaging designed specifically for artwork. Originals typically ship within 1 to 7 business days from receipt of order. For works larger than 36 x 24, crates will need to be built and packaging and shipping costs will be quoted at time of purchase. Please contact me for shipping costs estimates. For shipments of original works outside the US and Canada, please  contact me for a quote on shipping/customs costs and directions on how to complete your purchase.

 

What is your Policy on Returns/Exchanges/Refunds? 

First and foremost I want you to be happy with your purchase. If you have any problem whatsoever contact me within 3 business days of receipt of your order so I can resolve any issues you may have. If your product arrives damaged, first take a photo with your smart phone of the damaged packaging and contents. Please save both the packaging and damaged contents for inspection by the shipper as I will file a damage claim and they may want to inspect. Attach the images and send them to me via text at 530-718-0500. Also please contact me with a written explanation of your concerns and any other information that may be pertinent. I will work quickly to resolve the problem and either give you a refund or in the case of prints, re-ship the order.

For originals, they are typically "one of a kind" so replacement of the original isn't likely. I will gladly give you a refund or store credit depending on the reason for return. Note: Returns are not honored simply because you may not like the product once received, or it doesn't match your decor or size requirements. Thoroughly review your purchase to make sure it meets your design, color scheme and size requirements before purchasing. Please remember that screen resolution and color may be different from one viewing device to another, so color may look slightly different than what you have viewed on your monitor or phone.

How can I keep up with your new work?

I publish a newsletter and/or blog for each new release so the best way to know when new products have arrived is to sign up for my newsletter/blog here. I typically update the newsletter and/or blog every couple of weeks. So watch your email for my announcements. I also send occasional announcements for special discounts and other product related news throughout the year. My promise to you is that I will never "spam" your email box or send you unrelated or materials that don't pertain to my work or my online gallery.

What forms of payment do you accept?

PayPal or PayPal Express is the preferred method of payment, however, I also accept Visa, Mastercard, American Express and Discover cards. Shipments to California addresses will be charged the appropriate sales tax for your county/city tax rate.

What if you don't have the size or frame I want for a print?

If the size that you want isn't listed in the options table under "sizes", please let me know and I will check with my fulfillment vendor  for the size you need. Most prints can be printed in any size up to 100" on the longest side. If the type of frame you are looking for isn't shown in the "frame" tab for the print you are interested in, please contact me. There are many frame types to choose from however I've only listed the most common ones, otherwise, the choices become overwhelming.  If you have a special need for a specific frame type or color, I can check with my fulfillment vendor's frame listing to see if what you are seeking is available. For either of these situations, contact me with your needs. I'm here to make your buying experience as enjoyable as possible and easy as possible.

What is your Privacy Policy with regard to my personal data?

Under the General Data Protection Regulation (GDPR as it is more commonly known), I am required, as are all business that hold your personal data, to provide you with certain information in relation t the lawful grounds for our ongoing processing of your personal data.

In order to fulfill that obligation, I have published a privacy notice dated May 29th, 2018, that clearly sets out how I collect and process your personal data, for what purposes that data can be used, the legal grounds of processing such data, how I keep your data secure and your rights in relation to such data. You may read the entire Privacy Policy Statement by clicking here.

If you have opted to subscribe to my newsletters via email, you may opt out at any time by scrolling to the bottom of one of my emails and simply click the "Manage You Subscription" link and under "Your Current Subscriptions", click "unsubscribe" and save, and you will be removed from my mailing list.

What exactly are Pastel Paintings?

I'm glad you asked. Here is a brief description, origin and history of pastels.

Pastel is powdered pigment, rolled into round or square sticks and held together with a binder. It can be blended with finger and stump, or left with visible strokes and lines.

The ground/substrate used can be toned paper, sanded paper or boards and canvas just to name a few. If the ground is covered completely with pastel pigment, the work is considered to be a Pastel Painting; a Pastel Sketch shows much of the ground. When protected by glass or acrylic glaze, pastel is the most permanent of all media, as it never cracks, darkens or yellows.

Historically, its origin can be traced back to the Sixteenth Century, when painters such as Guido Reni and Federigo Barocci were notable users of the medium. Rosalba Carriera, 1675-1750, a Venitian artist, was the first to make consistent use of pastel. Chardin, 1699-1779, did portraits while Quentin de la Tour, 1704-1788, preferred the blended, velvet like look. Other artists including  Delacroix, Manet, Renoir, Toulouse-Lautrec and Whistler are the more familiar names, who used pastel as finished work, rather than for preliminary sketches.

Degas was the most prolific user of pastel, raising the medium to the full brilliance of the look of oil. His protégé, Mary Cassatt, introduced the Impressionists and pastel to the United States through her many friends in Philadelphia and Washington.

Today, many of our most renowned living artists have distinguished themselves in pastels, and have enriched the world with this glorious and brilliant medium.”

Testimonials

"Hi Judith. I just have to tell you how much I love your work. In my eyes, you are a master of pastels. Each one of them. Each one transports me in to them. Truly magnificent Judith! 
Susie Hillard"
 
"Hi Judith.
I woke up this morning and looked at the clock. It said 4:54 A.M. I usually get up at 5 A.M.
I said, "oh, goody, I get to get up now". Then I asked myself why I am sooo happy and it was because I went to art class last night. I love the way artists get to swim in colors of all flavors every day. 
Thank you for your wonderful gift to the world.
Sue D."
 
"I have learned so much about pastel painting in Judith's pastel class. She is a talented artist and a fabulous instructor. So much fun, and to see my pastel work come to life is an amazing feeling. I'm improving every week with Judith's patient and expert help.
Paula C."

 

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If for any reason you are unhappy with your purchase, please contact us within 7 days of your purchase by sending us an email or using the "contact us" button on our website.

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Verified Archival Materials Used

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Description from Merchant:

All original works are created using all archival products, from pastel to sanded papers and substrates. (Note - frames and glass or acrylic glaze is not part of the actual artwork and therefore can not be considered archival.) Fine Art Prints are fulfilled by Skyline Art Prints.

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